What a fabulous stay at this wonderful hotel in Macau. Absolutely faultless from start to finish.
We check in late and are warmly welcomed by Gary, the Head of Front Office, who personally escorts us to our upgraded King Suite on the 24th floor (a perk of being an Hhonors Diamond member). Gary explains all the gadgets and functionality of the room before he hands us our key cards which have our photos imprinted on them – very impressive!
The room itself is huge, over 100 Sqm, with separate TV room, separate living room, and separate bathroom, with a huge bath and walk-in shower, two basins, and 3 different brands of amenities. The obligatory Conrad bear is on the bed, as is the duck (with a pair of dice) adjacent to the bath tub. And the fur-lined bathrobe!
After a restful sleep in the King-sized bed, we enjoy complimentary breakfast in the Conrad Lounge on the 39th floor and enjoy and a good-sized spread with an assortment of delicious delicacies including the famous Portuguese Tart – a specialty of Macau.
The evening cocktails and canapes again in the Conrad Lounge are made even better by the excellent service, friendly interaction, and warm smiles of the staff working in the Lounge.
In fact, the service throughout the hotel is exceptional. From Gary during check-in, and Achin in the Lounge, to Cliff and Wendy on Concierge who assisted with Ferry tickets to Hong Kong and suggestions for a few hours in town, to the staff at the Fitness centre and pool who warmly greeted us and always went the extra step to ask how we were, or what our plans were for the day. Special shout out to Ea Enriquez who looked after us for my birthday celebrations. Truly exceptional.
Quite simply a fabulous stay!