Overall a mediocre stay again at this hotel. In fact the only reason I chose it was due to the Diamond benefits I thought I would receive.

Typically a Diamond member receives the following:

1. Upgrade – didn’t happen
2. Welcome letter from HM – didn’t happen
3. VIP welcome gift – chocolates or fruit basket – nothing in my room
4. Complimentary pressing of 2 items of clothing – nope…

I did receive complimentary breakfast and Lounge benefits but to be honest – it was so crowded and so understaffed I didn’t bother going back for cocktails and canapés after the first night.

On top of this I had to change my room as all I could hear on the first night was ‘ton ton ton’ from the ceiling keeping me awake. The new room was an interconnecting room and every morning at 5.30am I was woken up by the noisy businessman in the phone next door – thin walls, thin roofs…

What was good?

The service was spectacular considering how understaffed the hotel was. Also a good gym/pool/spa area.